all morning i was on the phone with the lovely sarah from india (hp tech support) trying to fix my brand new computer. apparently it has a "bad mother board," whatever that means. basically it went like this:
sarah: you have a mother board that is bad.
emily: fabulous, what does that mean?
sarah: no problem, we will just send you a FedEx box to send it back to be fixed.
emily: does that mean you will backup my files?
sarah: we will have to wipe your files completely and do not support a backup (privacy)
emily: (while starting to tear up) can't i give someone my permission to backup my pictures before you erase my hard drive? (starting to panic inside, may hyperventilate)
emily: (very calmly) i see, but i just had this beautiful little baby and EVERY picture i have of him is on this hard drive (trying not to let sarah know i really am crying now, while sean hands me a box of tissues).
sarah: i am so sorry. i understand, but we are unable to back up anything. you might try a local company before sending it back to us.
emily: (having worked on "the phones" for a company & understanding it's not sarah's fault i say...) okay, are you sure there's nothing we can do?
sarah: no mam, how would you like to proceed?
emily: (silence: because i am still trying to not let sarah know i am crying now)
sarah: are you there mam?
emily: yes (choked out one word, but i think she caught on that i was crying)
sarah: how would you like to proceed?
emily: i guess...(pause, again, still trying to not give myself away)...we'll go with sending it back to be fixed (pause, no way she doesn't know i'm crying now).
sarah: one moment while i put you on hold to get things in order.
emily: (looking at sean with big tears and a runny nose i say...) i should have backed up my files.
now here comes the happy ending...
...i plug the four cards back into the mother board that sarah from hp told me to take out and restart my computer one last time (just for kicks)....
so all day, from
we've been backing up our computer.
it feels better than spring cleaning!
oh, and with all of our extra time away from our computer we made this amazingly beautiful & ultra sugary gingerbread house.
...and cut brennan's hair, which is still laying on the carpet ...
(but i figure it's sort of blonde and so is the carpet, so we'll just rub it in until tomorrow...and maybe i'll vacuum then.)